FAQs. Frequently Asked Questions
Do you provide bags or carts to shop with?
We do not permit outside bags or carts. An oversized 19-gallon Amazing shopping bag will be provided to each customer over the age of 14. Please keep your bag with you at all times if left unattended the items within will be returned to the bins.
What do I do if my bag is full but I’d like to keep shopping?
Please head to the check-out counter once your bag is full. Once you have completed your purchase take your items to your vehicle. You’re allowed to immediately re-enter the store to shop again as long as no one is waiting in line outside. If there is a line, you must wait your turn to re-enter the store.
Do you accept credit cards?
We accept cash, credit, debit & Apple pay. No checks accepted.
Do you accept returns?
There are no refunds, returns, or exchanges. Everything is sold as-is and all sales are final.
Are strollers allowed in the store?
Due to the large number of customers in the store at any given time we limit the number of strollers. We do not allow wagons etc. in the store.
Can I open packages?
No, Please head over to our Discovery Zone and let the amazing staff open for you. You will have the ability to inspect the item and decide if you want it or not. If you want it put in your bag, if not we will repackage and put back for another guest. We do this to reduce the possibility of small parts from getting lost.
What time should we arrive?
Wait times can vary and most customers arrive around 2-3 hours prior to opening. The fire marshal determines how many people we are safely allowed in the store at one time. We will strictly monitor this for your benefit and safety. If we are at capacity, once a customer leaves the next will be allowed to enter.
Do you have parking available?
YES!! We have EXCEPTIONAL Parking available! You can park directly in our large parking lot. Please do NOT park in neighboring businesses' parking lots or you may be towed at your expense.
Do you offer opportunities to skip the line?
We run contests on Instagram and Facebook to win an AMAZING Pass to skip to the front of the line on Saturday or Sunday (your choice of day). Each winner is allowed one guest. The contest rules will be posted on social media. Keep your eye out for the AMAZING Pass Contest!
Can I bring my kids?
Yes, however it is important to note that only adults are given an Amazing Shopping Bag. Children must remain with an adult at all times. Children under the age of 14 are not allowed in the bins for their safety. This includes reaching and climbing into the bins. This is monitored and if your child if reaching or climbing you will be asked to leave for everyone’s safety.
What can I expect while in line?
If you plan to wait in line prior to open, please keep in mind you may be exposed to the elements for extended periods of time. We do not have bathrooms in the parking lot. Please be respectful of our neighboring businesses.